I read her blog; defending her family. I would do the same thing. I have no intention of prolonging this matter but I have to clarify certain issues
1) I was the only person in my family who emailed the owner...I did not authorise any person to write on our behalf;
2) When I entered the room, I said, "excuse me SIR, we have made reservation for this room". Someone in the room said, "we know, give us time to discuss". I went outside...then one of them came to us & beriya2 mengatakan they too have made reservation for that room...he started the argument first
3) we didnt know that the person whom we talked to was the owner himself. When we were told by him, those guys kat dlm tu kwn director, we thot he was the supervisor/manager & not the owner
4) the last thing we heard - those guys taknak keluar, dah comfortable inside...the boss didnt stop us from leaving, tak ckp pun bilik tu akan dikosongkan...that was why we left. Kalau kita tau they wanted to vacate the room, we would have waited...
For me, this issue ends here...I forgive & forget...
1) I was the only person in my family who emailed the owner...I did not authorise any person to write on our behalf;
2) When I entered the room, I said, "excuse me SIR, we have made reservation for this room". Someone in the room said, "we know, give us time to discuss". I went outside...then one of them came to us & beriya2 mengatakan they too have made reservation for that room...he started the argument first
3) we didnt know that the person whom we talked to was the owner himself. When we were told by him, those guys kat dlm tu kwn director, we thot he was the supervisor/manager & not the owner
4) the last thing we heard - those guys taknak keluar, dah comfortable inside...the boss didnt stop us from leaving, tak ckp pun bilik tu akan dikosongkan...that was why we left. Kalau kita tau they wanted to vacate the room, we would have waited...
For me, this issue ends here...I forgive & forget...
10 comments:
stuju ngan kak emy.. better kalau boleh forgive n forget jer.. kalau ikutkan geram.. memang x habis2.. =)
i read the girl's blog and i have come to respect her very much from her writing. i have no idea where the restaurant is but now i so want to go...
rinie,
dah 3rd time pergi...before this takde problem..nak anggap ini hanya isolated case...now dah cool down, baru come to my senses...
foodie,
go ahead, google their website...i personally love their chicken wings & bukhara rice. My mom loves their sambal udang...
FYI "So I assumed..booking was for..." she said
Lesson learnt. There is a flaw in the booking system so this is a blessing for them. Next time, provide a booking reference. No harm in that. We all learnt from our mistake
They say this never happend to them. Its again a blessing it happend. Then they can look into how they module their training in customer service retrospect.
Here is a good read & why I still think as a customer, you're still right
http://menwithpens.ca/bad-customer-service-experience
If u or they read it, yes "We Can't Make Everybody Happy" but to make one customer unhappy it is costly.
I still think its not right to tell a customer you're wrong...even if they are wrong.
And..maybe as a restaurateur she should read more of Ron Kaufman :)
QM,
I tertarik dgn her statement,
"FYI, business restoran ni bukan macam tadika dimana kita akan menyambut customer kita kat gate and greet them selamat datang, dah makan ke, sihat ke hari ni, and tengok kereta apa yang dia orang drive! In fact front gate tu agak jauh dengan main dining kita"...
I'm not an expert in customer service & baru stahun jagung in biz, but I feel good kalau gi mana2 restaurant, the owner/staff greet me, smile at me...rasa so welcome.., no?
Gosh I miss that and urgghh??
I was eating at Jonny's BTS and my husband and me was totally caught offguard when the Bangladesh Waiter said, before giving our bill "Did you enjoy your food?"
Aiyooooo 1st class service all the way. They helped a lot since I was alone with my two kids (imagine that)
For once I could eat in peace.
And you know with a small kid so many itu ini conditions, but the waiter never failed to smile (walaupun I tahu dia senyum kelat)
he he he
well lesson to be learnt la
Mdm,
Yes I have been there once...courtesy of yr earlier post....
My honest review,.... it could be the "Place" with a little improvement here and there.
But the daughter should have handled the "aftermath" better.
I am in the service industry too,
Yes, "Customer is always RIGHT" is the first commandment in the industry. And hungry customers tend to be angry if treated otherwise.
Her explanation was acceptable....
until she mentioned "Business Restoran ni bukan macam business Tadika...."
Girl, It is very cynical to Mdm. and damaging to your dad's hardworks!..though you mean well.
Still, we should not dwell on the
Negatives. May everyone support each other..It's what ALLAH demands.
Haji G
am just a silent reader n had no intention to wirte any comment until now. if i was in your shoes, i wld feel upset and mad because i felt that the restaurant had done me unfair by giving away the room i deserve. being the girl, perhaps she's just being defensive BUT she shouldn't have used the statement of comparing between your business and her dad's ... because i think it's unfair and a bit personal. if you want to be defensive, than it's your choice but not to the extent of degrading other people, that's how i see when i read that particular paragraph of hers.
hate injustice ... sometimes we should try to let ourselves in other people's shoes and see whether we would react differently or otherwise
~orang aloq staq~
Friends,
tq for the kind words...
FYI, the owner's daughter emailed me again, minta maaf...I told her not to worry, lagipun bende dah lepas...
I just hope they will station 1 receptionist kat entrance instead of customers pandai2 cari tpt duduk...
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